Privacy Policy

Last updated: July 11, 2024

Introduction

Welcome to Ticket Grove (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ticketgrove.ca (the “Site”) or use our event ticketing services. We use WordPress to build and manage our website, Hostinger as our web hosting provider, and the EventPrime plugin for our ticketing system. We process payments through the EventPrime Stripe Payments plugin.Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Purchase event tickets
  • Sign up for our newsletter
  • Contact us via our contact form
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through Stripe)
  • Event preferences and attendance history

We also automatically collect certain information when you visit our Site, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referring website

This information is collected using cookies and similar tracking technologies. You can control cookies through your browser settings and other tools.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill ticket orders
  • To communicate with you about events and services
  • To provide customer support
  • To send promotional emails (with your consent)
  • To improve our website and services
  • To comply with legal obligations

How We Share Your Information

We may share your personal information with:

  • Event organizers (limited to necessary information for event management)
  • Service providers (e.g., Hostinger for web hosting, Stripe for payment processing)
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:For Ontario and Canadian residents (PIPEDA):

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to withdraw consent for certain uses of your information

For European residents (GDPR):

  • Right to access, correct, and erase your personal information
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

For California residents (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: Ticket Grove
[Address]
[Email]
[Phone Number]